If the box is wrong

Wrong count, crushed corner, a pen that arrived dry, or simply a change of mind. All of it is sorted out in one place: the store where you placed the order.

It arrived damaged or incomplete

Open the order in your store account and choose the return or replacement option. A photo of the box helps.

A marker seems dry

First shake it, leave the cap off for a moment and dab the tip on paper: new nibs can look white. If it still will not write, request a replacement through the order page.

You changed your mind

The store's standard return window applies. The dates for your order are shown next to it in your account.

It was a gift

The person who bought it can start the return, or you can use the store's gift return option if it was marked as a gift.

Refunds go back to the original payment method on the store's timeline. We cannot see or change orders from here, but we are glad to help you work out which option fits: write to contact@theast.pages.dev.